When one thinks of legendary former employees of the royal family, Dickie Arbeiter, former palace press secretary, immediately comes to mind. Prince Charles and Princess Diana's marriage broke up, they separated in 1992, the divorce was finalized in 1996, and Princess Diana died in a car accident in Paris in 1997. [The book was thought to be a biography of Princess Diana at the time of its publication, but Princess Diana participated so heavily in the book that it became something of an autobiography. (Princess Diana shaped the book by sending tapes to Morton through a third party and answering questions.) According to the Daily Mail, during his tenure from 1988 to 2000, Arbiter served Queen Elizabeth, Empress Charles, and Princess Diana, and after Morton's revealing book was released, he received a crisis phone call from Princess Diana at 5 a.m. and the advice Arbiter gave Princess Diana He recalls the following.

Diana was anxious about the book being in the press, and in one of her panicked early morning phone calls, the Arbiter wrote, "Diana called me at 5 a.m. and asked what she should do. On the day the book was released, Arbiter went to the Charing Cross station to pick up the morning paper and was "taken aback" by Diana's words.

Arbiter also told Diana to keep a low profile ahead of her engagement to the royal family at Ashworth Hospice in Liverpool a few days later: "[I told her] to just keep quiet, not to answer the phone, and to accompany me to the next engagement in two days to keep people out. I told her to do that," Arbiter said.

In June 1992, Diana visited a Liverpool hospital and was "visibly distressed and crying as she walked back to her car," the Daily Mail reported.

The Crown Prince and Princess's separation became public after the book's publication, and according to the Daily Mail, "the revelations, which were condemned by many as sensational, did so much damage to the royal family's public image that many bookstores and supermarkets were left in the dark as to whether Diana was the main book was banned, completely unaware that she was the source of the information". The book revealed that Diana had confronted then-Camilla Parker-Bowles about her long-standing affair with Charles, and that Diana had wed the future king in 1981, which was, in her words, "ridiculous."

"Diana: Her True Story" sold over 5 million copies in 1992, in which "Diana detailed her marital health woes and the breakup of her marriage to King Charles," wrote the Daily Mail. Morton published "Diana: Her True Story" a few months after Diana's death in 1997, which included transcripts of their conversations.